The first is when they have to ask, "Are all the modules included?" , as nobody can believe we are including everything when they compare us to anyone else.
The second is listening to their wish list of features to see if anyone can think of something new that TLM is not already doing. This is always a win-win experience for us, as either the customer’s needs are completely met, or we get a great idea for our next update, which is always just around the corner.
Although our software is designed to give you immediate and long term quality management solutions, we know that as business environments change, your needs change.
Of course, managing changes that add capabilities without creating new problems is what The Lean Machine does best. System Settings and custom fields are two examples of built-in tools that allow us to support continuous improvement for one customer, without undermining how another customer is using the software.
We take great pride in tweaking your system with small changes that make a big difference in your business. In fact, identifying and acting on these small changes is a big part of what being lean is about.
The bottom line is that you want to run your business your way. While The Lean Machine can cover a lot of those ways, there can be a few areas where it would be really great if your quality, material management, or accounting software could handle a particular process in a particular way. It’s very likely that with a modest custom development project we can help you like we did for this medical device company or for these new companies who needed to import data.
Using our Connection Manager software, LMBS will customize the integration between your existing data sources and The Lean Machine. This can allow you to either migrate existing data to The Lean Machine or update the data in The Lean Machine from your existing databases such as accounting, customer relations, or ERP systems for example.
LMBS takes great pride in our reputation for surprisingly responsive and competent support services.
Is your existing quality system plagued by data that is scattered amongst several databases or spreadsheets? LMBS can customize the queries needed to bring that data into The Lean Machine so that it can be integrated with the rest of your quality system.