The Lean Machine created this blog to teach you how to implement a quality management system.
At the moment your company begins to grow and consolidate in the market, it is important that it manages to systematize and standardize processes to guarantee the quality of the product and service offered. At this point, implementing a quality management system is of great help to achieve that desired sustainable growth. Here are some things to keep in mind.
Surely you have seen many businesses that start out very well, offering high quality products and services, but as they grow, they lose their essence.
This is because these businesses required leadership to manage growth, therefore, the first step to successfully implement a quality management system in a company is to define an administrative structure based on leadership.
The company must be directed by a visionary and strategic leader who is in charge of guaranteeing its optimal operation.
More and more companies are facing demands for profitability, quality and technology that contribute at the same time to their continuous improvement. Applying efficient management systems can help them turn those pressures into a competitive advantage.
But how do the experts do it? How do they control time and costs? How do they ensure the quality of the results? How do they deal with the constant demands of senior management? How do they reach the goal? … You will find answers in this article.
Analyze the current situation, carry out process mapping, document the quality policy and plan in the management system, elaborate work procedures, elaborate a quality manual with the required training.
Carry out a general review, as well as corrective and preventive actions in order to have an external audit and adequate certification in the quality management process.
Manage a system that also allows you the best conditions in all aspects, through the following actions; Conducting surveys, team training, searching for specific values that allow you to obtain total customer satisfaction.
There must also be a commitment to teamwork and quality measurement to correct problems appropriately through previously established education, having the best rewards and global recognition over time on a continuous and permanent basis.
Implementing a QMS to a company that has a wide range of products may not be very feasible.
After all, deciding to implement a quality system across your entire portfolio can become a complex task. Therefore, an essential step that you need to take into account is to study your business thoroughly and evaluate which products are most relevant to your company.
Define, for example, those that are the best sellers or generate the most income. Use the Pareto rule for this. Thus, you can implement a QMS only on those products and services that have the greatest impact on your business.
And only then, if possible, expand to other items in your portfolio.
To know how to manage the quality of products and processes in a company, it is essential to know how to monitor them.
How can you tell if everything is happening according to established norms and expectations?
To do this, define which performance indicators will be used to make this monitoring possible.
For example: for products, you could consider defects, finishes, packaging, and raw material analysis.
After you have defined the indicators in the previous step, you must now establish how to collect the information they generate.
How often will the collection take place? Will it be automated or manual? For this decision, try to consider:
With the indicators and data collection methods decided, establish the frequency of monitoring, in addition to the employees responsible for this activity. Also, define how they will act if the recorded data points to any deviation from the desired quality standard.
Now is the time to put into practice the information gathered through the implementation of a quality system.
Consider suggestions from your quality manager, as well as from customers and other employees. The goal should be to expand the QMS to more and more products or processes, all aimed at increasing quality in your company.