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Metrics and KPIs

One of the most challenging tasks a company has is to establish the best Key Performance Indicators that will help them gain insights for continuous improvement. The best approach to this task is to subject it to the Plan-Do-Check-Act cycle with the ability to change the raw data collected when further insight is gained about the data needed for the KPI that measures the progress of a particular goal.

TLM Supports the Full Cycle of Metric Development

  • Organic Data Reporting for each module.
  • Define Data being collected.
  • Link Metrics to Management Reviews.
  • Automatic Data Entry shortcuts.
  • Define Upper and Lower Limits.
  • Calculate Six Sigma Cpk.
  • Multiple Review types.
  • Dashboard Alerts.
  • Links to Risk & Opportunity.
  • Links to Procedures.
  • Links to CAPA.
  • Links to ECRs/PLM.
In order to develop and refine your metrics and Key Performance Indicators (KPIs) you will need the ability to go through the full cycle of KPI development, and in most cases, do so more than once.  If your QMS vendor isn’t able to support that process with the ability to add data fields into a rapid update process, then chances are your KPIs will not be optimized for the insights needed for continuous improvement efforts.

Metrics and KPIs

Full Cycle Metric and KPI Development Support.

Total Lean Management (TLM) Software provides a dual technology, upstream/downstream digital landscape to both easily create and find needed records, AND connect records that are a result of work flows, such as your metrics and the meetings that review them and apply the Full TLM Cycle of Metric Development. 

    • Specific.
    • Measurable.
    • Achievable.
    • Realistic.
    • Timely.

TLM provides more than just access to data dumps, we provide full support for the complete cycle of metric and KPI development using our rapid update capability for everything that is needed from data input controls through the final report to ensure TLM is delivering what you need for compliance without compromise and insightful reporting across all modules being used at your company.

The metrics module is ideally suited for metrics that have data points that are not so frequent as to make data entry not feasible.  Up to three data trends can be collected for the same metric for overlay comparison if needed.

The Metrics and KPI module also allows the complete customization of these fields so you can collect data points for the data that matters to your business.

  • Customizable Data Labels.
  • The module itself can be renamed.
  • Data entry tools and shortcuts.
  • TLM Dashboard alerts.
Fusion Technology is what happens when information integration creates a higher-level management system beyond individual workflows.  The Metrics and KPI Module in TLM incorporates this technology by integrating with other TLM solutions to create a Total Lean Management Software approach that provides all stakeholders with a picture of inter-related QMS Software events across your entire organization.

It also serves to create the foundation of your company’s digital landscape which saves you as much as possible from purchasing disconnected stand alone software, and provides the technical support for integrating other information systems when necessary.

All TLM software modules are rolled up to a user specific dashboard and summaries of each user's dashboard can be automatically emailed to ensure QMS activities are scheduled and prioritized accordingly.

In addition, the TLM dashboard helps users navigate to where tasks are performed, making it easy for new users to adopt the software without having to pay for extra training before being able to put TLM software to work for your company.

Most if not all QMS based standards require the analysis of data.   Some examples include:

ISO 9001 Section 9.1.3 Analysis and evaluation

ISO 13485 Section 8.4 Analysis of data

FDA 21 CFR Part 820.250 Statistical Techniques

The Metrics and KPI  module allows the capture of key metrics in support of Six Sigma or other process improvement projects. These metrics can be any number of things from process metrics or financial metrics to project metrics or individual metrics.

Measure anything that shows progress or successful implementation of a project or procedure, then share it, and link it to other modules.

Capture and graph the data for the metric.

Link the Data to Strategic Plans, Meetings & Reviews, Controlled Documents and Employee Evaluations.

Import metrics automatically when they are due for a review into the Meeting and Review Module.

Define the important metrics for the business which should be tied into the company Quality Manual.
Of all the factors that drive human behavior, whether positive or negative, none are as universal as the need to evolve, whether we are conscious of it or not.

Your management team can create impressive organizational growth by harnessing this basic element of the human experience and the TLM Metric and KPI software has all of the key tools that will make your QMS software successful.

By organizing key aspects of how work is done, managers can use TLM Meetings and Review software to empower employees to participate in finding opportunities for improvement and customer satisfaction while maintaining approval control to ensure additional risks aren’t introduced.

The TLM Metric and KPI software module ensures these efforts are well organized, linked to all other aspects of the QMS software that might be related, and assigned to ensure employees who rise to the occasion can be recognized accordingly, and are motivated to do so as a result.

Historically the decision to implement ISO was driven by the consequences of NOT being ISO certified when competitors were using ISO certification to win new business from customers who needed confidence in their supplier’s ability to consistently meet requirements.

This resulted in a lot of paper based systems set up by various “consultants” that advocated vague procedures that could technically meet the requirements of the ISO standard, but in reality did very little to improve quality or any other aspect of the business.

Times have changed, and the introduction of QMS software allowed organizations to take a different approach to their quality system and instead of wasting tons of time and money for little benefit, they are using their QMS to improve all aspects of the business.

At least the companies who could afford the high cost of most QMS software.

The whole point of ISO based quality standards is to address the minimum risks across every aspect of the business that could have consequences to customer satisfaction.  Unfortunately, by calling them “quality” standards, a misperception developed over the years that caused managers to think of quality as something the “quality department” was responsible for.

Total Lean Management (TLM) Software corrects this misperception by acting as an integrated management tool not only for compliance, but as the framework for how a company evolves.  Audit management software can be a vital component of this evolution, provided it is integrated with all the other aspects of the business to make auditing easier, faster, and more insightful.

There is Only One Type of Quality Management System


Over the last 20 years TLM has discovered a very basic truth when it comes to information management systems such as your eQMS, no two companies have the exact same needs.

In fact, the two biggest risks in the software selection process is either selecting software that is not flexible enough to manage information that is unique, and important to your workflow, thus forcing work arounds, or other concessions that effectively add waste to your business.

The other mistake is getting stuck with comprehensive, but inflexible systems due to their web based cloud hosting design, which forces a one size fits all approach to meeting customer needs.

And while one size might fit some, it might not fit all your needs when in the long run your understanding of those needs evolves and improves.

Total Lean Management Software, by definition, recognizes this fact, and addresses it through a dual technology, upstream / downstream user landscape approach to meeting the needs of both your upstream and downstream user types.  This is combined with our tiered approach to addressing newly discovered customer needs, making sure the software works in alignment with your business systems the day after your purchase, and for all the years ahead.

These measures include:

Custom fields

Allows you to adapt the software to your company’s terminology.

System Settings

Allows you to choose which features are applied to your process.

Rapid update cycles

Incorporating employee feedback into the continuous improvement cycle creates a synergistic effect on moral, engagement, and productivity.

Development Projects

This capability provides insurance that your system will never leave you stuck after discovering unknown needs after implementation.

High levels of interlinking

By implementing and combining modules in way that might be unique to your business or work flows.

World class customer support

Evolution is a team effort, and the whole team behind TLM enjoys helping companies comply with regulations, manage risk, continuously improve, and maintain a steady growth rate.

Help Files can be Linked to your Controlled Work Instructions

This unique TLM feature allows you to link individual screens in TLM to your own controlled procedures or work instructions for that area of the software (if needed).

Why TLM is your Best QMS Software Choice

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If you have any questions or want more detailed information, do not hesitate to call us.

If you have any questions or want more detailed information, do not hesitate to call us (866) 209-6896.

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Watch Awesome Testimonials

TLM Customers are always our top priority -David Smithstein, CEO

“In the 10 years that we have relied on TLM to manage our quality documents, it has grown to become the core of our QMS. Our QMS has been audited by BSI, TUV, SAI, FDA, Canada Health and CDPH . We survived all of those audits and emerged a better company. Thanks, David!”

Jim Klett

★ ★ ★ ★ ★
“EXCELLENT customer service! Without fail, David has responded to every question, email and phone call within a few hours. He is great to work with and always willing to help… TLM is a one-stop shop for all of our QMS needs … The training videos on the website are helpful- keep them coming!”

Allison Getz

★ ★ ★ ★ ★
“Very helpful in fine-tuning the software/reports to meet our specific needs for audits, even ones requested the day before the audit. The software is straight forward for use, we have 8 personnel in two different locations using it seamlessly … The best customer support I have ever used.”

Stewart Denham

★ ★ ★ ★ ★

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