TLM has all the requirements for both GMPs and ISO 13485. Most modules are very easy to use. The system is very reasonably priced and customer support is top notch.

TLM can function on the desktop connected to a local server, or as a SaaS using solely a browser to access the system connected to a data center (hosted) database, so we really haven't had any experiences that are worth complaining about.

We are not aware of any other software vendor that is equally dedicated to making sure our business processes are working the way we need them to. This appears to be a rare find, and if you were lucky enough to also find them, they should be given every consideration as we feel very comfortable giving them our highest recommendation.

We are a calibration laboratory seeking accreditation for ISO17025 located here in Singapore. We had been using TLM for years, as part of our documentation requirement. The good thing about this software is the ease of making changes and updates. TLM was able to support us on update and installations quickly & easily even though we are located in a different time zone.

This software is a great price, great support and is an all in one system.

The incredible service and support that the company gives in addressing questions is invaluable "icing on the cake." I am not sure when they sleep, but their responsiveness in support is par excellence.

TLM is 10 out 10 in ease of use, flexibility, functionality, service and support. We are currently using it to manage our clinical diagnostic lab, and with the help of their development team, we have been able to customize the system's function to allow us to manage our entire production process from ordering materials, through generating work orders, to managing all quality documentation, to tracking inventory and WIP, through to managing incoming patient specimens and all the way to sending patient test results, all within TLM.. There is not a product for GMP or GLP document and manufacturing control that compares to TLM in capabilities at such an incredibly affordable price.

Although the biggest benefit from our perspective, is that LMBS trained us on how to use the system to better control how we wanted to do things and this resulted in several process improvements that we made as a team! Being new to ISO and all their requirements, at first we were a little overwhelmed.

TLM basically handles everything we needed, plus LMBS made several software updates along the way to support some of the new ISO requirements, which the auditors thought were spot on. Technical support was also world class. We could call, or e-mail and receive same day service, often with a remote desktop sharing session to make sure the issue was resolved, and our technical support person was always supportive and easy to talk to. My only regret is that I'm limited to a 5 star rating'. Overall I would give them a 6!!!

TLM Software has revolutionized the way we do our business at NicozDiamond. Our internal business processes have been transformed and now exceed world-class standards- thanks to reps whose support has been exceptionally excellent. The features of TLM Modules exceeded our expectations to the extent that our employees think that TLM can virtually resolve ALL our internal issues!

The fact that you can request customizations to match your company specific requirements makes TLM Software the best in the world.

We achieved a 92% compliance rating after the peer inspection! Thanks for the site visit consultation, the many hours of expertise you offered our lab, and a complete turn-key solution to address our regulatory compliance challenges!

Pros: 1) Full QMS features 2) Each Module is integrated 3) Adaptability to suit operational needs 4) Ability to set up a full QMS program with special auditing tools meeting the 500+ ISO 15189plus standards (Ontario Laboratory Accreditation) 5) Strategic Planning, Project Planning, and Task Manager module to better map out projects and programs 6) Mass Document Loading and Release feature - this was a huge time saver (we had over 1000 documents to be controlled)

We've also seen this support in new updates with constant improvements, especially to the intuitiveness of the program and detailed guides to help you navigate if you are uncertain. The program is scale-able, so it can grow with us as our operation develops more products, becomes more complex /utilizes more modules.

I cannot foresee needing any functionality in the future that TLM can not or will not provide effectively.

Overall: This was our company's first QMS/ERP software and I would definitely use TLM again if I had to do it over. We passed our internal audit, and are confident that we are in full compliance. The program is solid, and their support made what could have been a painful initiation to QMS very easy. The frequent updates and scale-ability make me confident that this software will have great longevity in our company and was a good investment.

I have used many ERP systems in the past and have never received the kind of customer support as I have with TLM. If there is a change that needs to be made or an improvement that our company would like to see in the software, that request is usually completed within a few days and sometimes the same day!

The system is extremely easy to use and implement and has all of the functionality of the systems that are 200k +. I would recommend TLM to any company that is looking for a solution to manage documents all the way from RFQ to Shipment of product and every step in between.

I have been using the system for about 12 years and have yet to find a down side to the software. This is one of the nicest and most user friendly ERP systems that is out on the market at this point.

This software has it all and at a more than reasonable cost. We have used software developed by LMBS for the past 10 years for our complaint handling. We were more than happy when he came out with TLM and realized that it could do so much more for our ISO 13485 company. It has served us well through many ISO and FDA audits, an FDA auditor even asked for the name of the software. Customer support has been very helpful in fine tuning the software/reports to meet our specific needs for audits, even ones requested a day before the audit.

The software is straightforward to use, we have 8 personnel in two different locations using it seamlessly. TLM has the best customer support I have ever used, problems and requests for help were answered quickly and efficiently.

- Variety of customizable modules- TLM is a one-stop shop for all of our QMS needs - Improvements noticed with every new software update - Bit of a learning curve at first, but easy to use once you get familiar with the software

TLM is a powerful tool and really does put all your QMS needs into one great package. Once you get some time with TLM it is very easy to use and makes total sense why it was designed this way. I would recommend TLM to any company.

TLM has changed the way we handle Quality Assurance at Osteogenics. The system saves us time and helps us coordinate complex projects. Implementation was very fast. We were up and running on many of the modules immediately. The support staff are world class. Any feature requests or technical questions are quickly addressed.

Support is excellent and all of the unique needs we had during the initial implementation were quickly addressed with updates. 5 stars! We highly recommend TLM without reservation.