TLM Offers The Best Customer Support With Its Products
Support
Our support team is composed of developers, quality system professionals, and customer service agents that know Total Lean Management quality management software features inside and out and can get you solutions with the best response times in the industry.
Support Services includes:
- Rapid Updates
- Remote Desktop
- Phone
There is Only One Type of Quality Management System
YOURS!
Over the last 20 years TLM has discovered a very basic truth when it comes to information management systems such as your eQMS, no two companies have the exact same needs.
In fact, the two biggest risks in the software selection process is either selecting software that is not flexible enough to manage information that is unique, and important to your workflow, thus forcing work arounds, or other concessions that effectively add waste to your business.
The other mistake is getting stuck with comprehensive, but inflexible systems due to their web based cloud hosting design, which forces a one size fits all approach to meeting customer needs.
And while one size might fit some, it might not fit all your needs when in the long run your understanding of those needs evolves and improves.
Total Lean Management Software, by definition, recognizes this fact, and addresses it through a dual technology, upstream / downstream user landscape approach to meeting the needs of both your upstream and downstream user types. This is combined with our tiered approach to addressing newly discovered customer needs, making sure the software works in alignment with your business systems the day after your purchase, and for all the years ahead.
These measures include:
Custom fields Allows you to adapt the software to your company’s terminology.
System Settings Allows you to choose which features are applied to your process.
Rapid update cycles Incorporating employee feedback into the continuous improvement cycle creates a synergistic effect on moral, engagement, and productivity.
Development Projects This capability provides insurance that your system will never leave you stuck after discovering unknown needs after implementation.
High levels of interlinking By implementing and combining modules in way that might be unique to your business or work flows.
World class customer support Evolution is a team effort, and the whole team behind TLM enjoys helping companies comply with regulations, manage risk, continuously improve, and maintain a steady growth rate.
Help Files can be Linked to your Controlled Work Instructions This unique TLM feature allows you to link individual screens in TLM to your own controlled procedures or work instructions for that area of the software (if needed).
Why TLM is your Best QMS Software Choice
Let's Build Your Solution
Our QMS Software is backed by a 100% success rate for ISO Certification On The First Try!
If you have any questions or want more detailed information, do not hesitate to call us.
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TLM Customers are always our top priority -David Smithstein, CEO
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Evolution is a Team Sport
