What is a Quality Management System (QMS)?: Plan, Execute and Control

What is a Quality Management System (QMS)? This is the question that many ask themselves and that few can answer. Today we bring you a complete guide so that you understand what this system consists of and what its main benefits are. Put your trust in our hands, The Lean Machine is here to guide you.

Having a well-established QMS in your organization means having a well-oiled machine and producing 100%.


But before explaining why it is so valuable to have a quality management system implemented in your company, we want you to know that we are going to explain this concept to you as we would like it to have been explained to us when we began to be interested in the concept of ” quality ”and“ management systems ”.

A QMS is a tool that allows any organization to plan, execute and control the activities necessary for the development of the mission, through the provision of services with high-quality standards, which are measured through user satisfaction indicators.

What is a Quality Management System (QMS)?: Reasons Why You Should Get One

In today’s organizations, we constantly hear the phrase: “our quality management system” mentioned constantly, without often having the slightest idea of ​​what this means, its concept, and the benefits it can bring to an organization when it is it is implemented with commitment and leadership.

So, what is a quality management system? In basic words, it is to plan, control, and improve those elements of an organization that influence the fulfillment of customer requirements and the achievement of customer satisfaction. These systems can bring you many benefits, but we focus on the main four:

  1. Increase customer satisfaction
  2. Reduce variability in processes
  3. Reduce costs and waste
  4. Increase the profitability of a business

We know that these systems offer a wide variety of benefits, but we wanted to focus on the main four. Now that we have mentioned them, it is time to explain them to you one by one.

Increase Customer Satisfaction

A QMS helps the organization plan its activities based on customer requirements and not only based on the requirements established by the organization. In other words, the quality is integrated into the product or service from planning, thus leading to that you have satisfied customers. Remember that quality is not only about meeting requirements, but about having satisfied customers.

The fact of having a QMS favors the improvement of the reputation of the brand in the market, both among current consumers, who will be able to access high-value products and services; as well as among potential clients, who will receive the good reviews of the company and its products

Reduce Variability in Processes

 Through a QMS we can standardize the processes of an organization thus reducing the variability that occurs in these, which increases our ability to produce consistent products. In other words, it will help you standardize processes and improve your final product.

Companies with a quality management system maximize the efficiency and quality of their products and services by eliminating unnecessary steps, developing more efficient time management, detecting areas for improvement, reducing errors, and saving costs.

As each work area is aware of its role within the process, the interaction between the different departments is streamlined and simplified, improving the final production of the organization.

Reduce Costs and Waste

A QMS helps create a proactive and data analytics culture, so the organization focuses on detecting opportunities for improvement and correcting potential problems, leading to numerous savings in resources.

If the company achieves customer satisfaction with the lowest possible cost, the consequence is that it will increase sales and reduce expenses, directly affecting the company’s financial balance.

In an environment where there is extensive business competition and in which consumers have at their disposal an immense range of products and services, quality management systems become an essential tool to optimize production processes and achieve satisfaction and loyalty of your customers.

Increase the Profitability of a Business

The QMS helps the organization to increase customer satisfaction and reduce costs and waste, its profitability increases, thus producing higher revenues or a higher profit margin, as well as better positioning in the market and having not only satisfied customers, but also loyal.

Thanks to the QMS, the organization will not only achieve higher quality results but will also obtain a uniform and stable production, by applying standardized guidelines during the process. 

An organization that has a certificate always stands out above the competition. The fact of having a certified quality management system projects a very positive image on potential clients that make the organization prevail over others.

Finally, it should be noted that in the implementation of a quality management system it is often required that there be changes in some cultural elements of the organization.

Leave a Comment

You must be logged in to post a comment.